Terms of Service

These Terms of Service govern bookings made with JB Central Cleaning for cleaning services in Johor Bahru Central and surrounding areas. By booking a service, you agree to the terms below.

Quotes & Pricing

Prices shown on this website are starting rates for standard conditions. Final pricing is confirmed based on property size, condition and any add-on services, and is communicated to you before work begins. No additional charges are applied without your agreement.

Booking & Rescheduling

Bookings are confirmed via WhatsApp or phone. We understand renovation and handover timelines can shift — please notify us as early as possible if you need to reschedule or cancel.

Site Access

You agree to provide reasonable access to the property at the scheduled time, including any required keys, access cards or building management approvals (particularly for high-rise or facade cleaning work).

Scope of Work

Our services cover cleaning as described on each service page. Structural repairs, pest control, licensed trade work, or any task outside standard cleaning scope are not included unless explicitly agreed in writing.

High-Rise & Working-at-Height Work

Any rooftop, facade or rope-access work requiring working-at-height methods is subject to a safety assessment and, where applicable, approval from the relevant building management or JMB before scheduling.

Liability

We take reasonable care to protect your property during service delivery. Please inform us in advance of any fragile items, pre-existing damage, or areas requiring special care.

Contact

Questions about these terms can be directed to hello@jbcentralcleaning.my or +60 13-945 8797.